![]() Flatbed scanner users can clean off their glass and make sure the document is positioned correctly. There are a few things that can cause a scanner to not operate correctly. Sometimes, your device may not scan when you tell it to do so. To learn more, reach out to your scanner’s manufacturer and ask if there’s an at-home test you can perform. Generally, your scanner will have a testing process you can follow to diagnose problems. Here, it can also be helpful to look through your device’s literature, either by reviewing the manual or looking up its information online. If you’re using other ports to update your phone, stream visual via HDMI, etc., stop these other processes momentarily by disconnecting to see if your scanner works better. As you unplug and replug your devices, it’s also good to remove accessories. Another option is to change the USB ports you’re using to see if a faulty port is the cause of your issues. If possible, switch to a different USB or connection cable to see if the issue lies in the connector you’re using. Is your scanner connected to your computer? Is there a missing power supply connection that’s required for the scanner to operate? Before you get too far into troubleshooting, make sure everything is connected properly. So often, wires disconnect, especially if you have grandkids, a partner or other family members who also use your devices. You will then be able to restart your computer in single-user mode. Go to the menu bar at the top of your screen and open “Terminal” from the “Utilities” menu. After your password is typed in and entered, quit out of the open menu. Select “File” and “Mount from the menu bar.”Īt this point, you’ll need to enter your password. Tap on “Utilities,” “Disk Utility” and hit “Continue.” On the sidebar, choose the volume that you’re using. On a Mac, turn on your computer and press and hold the “Command” and “R” keys at the same time. Navigate to the “Advanced Boot Options” section and select the safe mode option you would like to use. For proper use, you must press this key before the Windows logo appears. Press the “Start” menu and click the down arrow next to “Shut Down” followed by “Restart.” As your computer starts again, press and hold the “F8” key. To see if this is the case, remove all CDs, DVDs, USBs and other external devices from your PC. There’s also a chance your computer is bogged down, interfering with your scanning. Trying to use the device as it’s powering up may slow it down or cause another error, so you want to give it time to turn back on before you give it any commands. Then, give your device time to power up before you try to use it again. When you let your scanner rest in the off position for a couple of minutes, it’ll have time to power off completely. Software may malfunction when it is overused, overloaded or otherwise interfered with.Īfter you power down your device, wait a few minutes before you press the restart button. People need sleep, sustenance, shelter and other necessities to live. Restarting your scanner can magically resolve issues you’re having, but why? The easiest way to understand this occurrence is to think of a human. 1) Issues Fixed With the Oldest Tricks In the Book If no error message is found, though, the common problems and solutions reviewed below will come in handy. Your scanner will also likely provide you with step-by-step instructions on how you can move forward. Generally, the issue will display on the scanner. If it’s not, check your computer’s error messages. To begin the troubleshooting process, look to see if your scanner is displaying an error code. However, much of the information below can also be applied to stand-alone scanners. In general, this article will be most helpful for users with scanning printers. If you are having any kind of difficulty determining which type of scanner you have, consider reaching our HelpCloud Technicians for remote support to help you resolve the issue. This article contains information on two common types of scanners, flatbed and sheet-fed scanners. Depending on the issue and which device you use, different steps should be carried out to troubleshoot the malfunction. There are many things that can go wrong during the scanning process. Of course, technology doesn’t always cooperate, especially when you seem to need it most. ![]() When you need to scan something quickly, you want your devices to work properly. ![]()
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